Contact and Support

From FlyFF WIki

There are several e-mails used for FlyFF Related issues. The quickest, most efficient way to get your issues solved is to send to the right e-mail.

Main

E-mails sent to the address flyff@gala-net.com are the most common. This is an email used to deal with almost any problem, and if you do not know if it is a billing or technical issue, this would be the one to contact. Situations such as harassment, reporting of other users, and many other things. Do not forget to include complete situations, including names and if possible time. It is very important to file good e-mails.

Billing

Send an email to billing@gala-net.com with the full situation. This deals with Cash Shop purchases. Include account information and as much detail as possible. Such e-mails would come in case of Spro/Gpro failure, where the item accidentally breaks, or if something purchased in the Cash Shop does not completely process, but charges you.

Tech Support

To send in bugs, connection errors, and other technical issues, emails must be sent to flyff_support@gala-net.com It is still very important to send in as much information as possible. This includes where you're from, account name, and as much detail as possible about the problem. Resolving these technical issues are very important, so it is necessary to know as much as possible to solve them.

There is also a FlyFF official forum, if e-mail does not seem reasonable. Many users find, and resolve issues, on the forum. It also gives further detail on contacting and/or filing reports.